PROFESSIONAL STATEMENT

With 15 years of experience spanning IT, legal, financial services, and healthcare, I have demonstrated a history of enhancing efficiency and performance through technology-driven process improvements. I specialize in developing and implementing IT policies and procedures, focusing on risk analysis, project management, and identifying operational gaps to drive continuous improvement.

EDUCATION AND CERTIFICATIONS

B.S Cybersecurity

Southern New Hampshire University – Summa Cum Laude: GPA 4.0 

Cyber Security/Data Protection 

• CompTIA Secure Infrastructure Specialist

• CompTIA Security+

• HIPAA Data Privacy 

General IT/Web Development 

• CompTIA Network+

• CompTIA A+

• CIW Site Development

• ECC Encryption Specialist 

Project Management/Compliance 

• CompTIA Project+

• ITILv4 Foundation

• CompTIA IT Operations Specialist 

SKILLS

• Cyber Security: NIST 800-53, ISO 27001, SOX, GLBA, PII, PCI DSS, HIPAA, Disaster Recovery, Data Migration, Cloud Management, Vendor Support, Risk Management, Compliance, Analysis, and Infrastructure.

• Hardware: PC, MacOS, Linux, WindowsServer2000, Next-Gen Firewalls, Networks, and Routers.  

• Software: ChatGPT/AI, Wireshark, Metasploit, Ubuntu, KaliLinux, FTK, Encase, PacketTracer, Zenmap, Zendesk, OpenVas, Active Directory, Citrix, Fiserv, AWS, MSP, and AS400.  

• Coding: HTML5/CSS, SQL, JavaScript, Google Analytics, SEO, and WordPress.

• SDLC: Agile/Scrum and Waterfall Management Styles.

• Office: Microsoft Word, Excel, PowerPoint, Teams, Outlook, Quickbooks, and Google Workspace.

• Soft Skills: Teamwork, Problem-Solving, Adaptability, Leadership, Creativity, and Communication.  

PROFESSIONAL EXPERIENCE

Practice Manager, IGS Counseling and Coaching | Fort Worth, TX                             

01/2024 – Present

• Conducts employee training and development, increasing productivity and customer satisfaction rates.

• Manage onboarding processes, setting up accounts and ensuring seamless integration with our CMS platform and 3rd party vendors.

• Responsible for compliance with data protection regulations such as PHI, PII, PCI DSS, HIPAA, and HiTech.

• Develop strategies to increase revenue by 18%, reduce costs by 10%, and decrease reconciling time by 50%.

• Create risk analysis to identify vulnerabilities and propose cost-effective solutions.

• Standardized scripts to reduce human error of staff when notating client files.

• Set Key Performance Indicators (KPI) and developed plans to maintain efficient production from staff.

• Develop detailed project plans, defining scope, objectives, timelines, and resource requirements.

IT Operations Manager, Lucido Law Firm | Remote                       

02/2019 – 12/2023

• Took charge of end-to-end IT operations such as budgeting, equipment procurement, IT infrastructure, SaaS, network availability, patch management, maintenance, and securing confidential data.  

• Created change management procedures and conducted regular audits to ensure system hardening.

• Utilized Agile and Waterfall methodologies to manage IT projects, balancing flexibility with control to optimize project performance.

• Implemented and maintained disaster recovery plans and data backup systems for our cloud-based environment. 

• Upheld strict compliance, overseeing employee adherence to PII and PCI DSS.

• Drafted Standard Operating Procedures (SOP) and coached employees on IT best practices to minimize cyber security risks and threats.

• Responsible for onboarding and offboarding of staff. 

• Maintained +80% first time IT resolution rates. 

• Verified and validated user credentials using Active Directory to enforce least privilege.

• Conducted tabletop exercises to enhance strategies and improve response times to potential security threats.

QC Auditor, Bonial & Assoc. P.C./National Bankruptcy Services | Dallas, TX          

03/2014 – 02/2019  

• Responsible for maintaining the Strategic Portfolio which included 30+ financial institutions, both large international banks and credit unions.

• Trained in various banking software such as MSP, AS400, Fiserv, and Citrix.

• Received four promotions during my work within the company, eventually transitioning from NBS to the parent company of Bonial and Associates.

• Served as a Subject Matter Expert (SME), demonstrating expertise by creating comprehensive training guides and coaching over 50 new employees.  

• Collaborated with other departments to ensure project deadlines were met and moved to different departments as necessary to assist other managers.

• Diligently maintained compliance with Service Loan Agreements (SLAs) for all clients, closely tracking metrics and Key Performance Indicators (KPIs) exceeding 85% month over month. 

• Actively participated in privacy and security training programs, acquiring proficiency in multifactor authentication (MFA) token usage, Payment Card Industry Data Security Standard (PCI DSS) compliance, General Data Protection Regulation (GDPR) guidelines, and Servicemembers Civil Relief Act (SCRA) regulations.

CYBER SECURITY CONFERENCES/CTF COMPETITIONS ATTENDED

2024: SANS OSINT, WiCyS Conference, Wicked6 Cyber Games, and ISSA Cyber   Conference

2023: WiCyS Conference, ICS Security Summit, ISSA Cyber Conference, Wicked6   Cyber Games, and US Cyber Open 2022: CISA Summit and ISSA Cyber     Conference

2021: Uniting Women in Cyber and SANS Cyber Threat Conference

2020: CyberCraft Summit, WiCyS Conference, and Data Connectors

2019: Cyber Secured Forum 

AWARDS and ACCOMPLISHMENTS

The National Society of Leadership and Success: Honor Society

Professional Chess Player and Coach: 1st Place Championship Yale University